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Aussiefast Transport support

Customer Support

Need help with your freight?
Find the answers you need here.

Talk to one of our friendly team Australia-wide on 13 13 64

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We usually respond within 1 hour during business hours

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View our Data Collection Statement

Freight Tracking & Proof of Delivery

Aussiefast Transport freight tracking and proof of delivery

Account Holders

Freight tracking and proof of delivery is available via our client portal. Please login to your account to track your courier and freight shipments.

One Off Shipments (Non Account Holders)

Online tracking is available for account holders, however if you’re using Aussiefast without an account, then please call our customer service number 13 13 64 and we’ll be able to update you with tracking information.

Top Help Articles

Help and tips for sending freight

Here’s a few handy articles to help you prepare your goods for transport:

Feedback

Do you have a question or topic that isn't covered here on our support page? If so, we'd love to hear from you so that we can make your experience better.

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How can we help?
Fill out your job details and we’ll return to you with a quote asap!

  • This field is for validation purposes and should be left unchanged.

How can we help?
Fill out your job details and we’ll return to you with a quote asap!

  • This field is for validation purposes and should be left unchanged.
View our Data Collection Statement

Data Collection Statement

Purpose of the Collection

Aussiefast Transport Solutions may require the collection of personal information to satisfy the needs of the organisation. The reasons for the collection of the personal information include, but are not limited to, communication about our services, for quality or training purposes, administrative purposes, creating and updating our database, invoicing, depot recovery, resolving disputes, ensuring contractual and legal compliance, processing credit checks and internal record keeping

The personal information may be required for the purpose of:

  • giving the information which, a member or customer is entitled to
  • supplying to, and administering, the products and services the member or customer requires.

Aussiefast Transport Solutions may also collect the information for the provision of marketing, unless a specific request in writing is provided, detailing what is not required.

Aussiefast Transport Solutions may need to give personal information to other organisations to comply with its legal obligations, such as auditors, legal advisers and the Australian Taxation Office (or any other relevant organisations).

Disclosure to an Organisation

Aussiefast Transport Solutions may disclose personal information, for the purposes set out above, to any of its subsidiaries, branches, franchises or legally related companies, agents, dealers or contractors. Disclosure to external parties or entities does not occur without the individual’s consent except where disclosure is required by law. Aussiefast Transport Solutions is unlikely to be required to disclose personal information to overseas recipients.

Aussiefast Transport Solutions acknowledges that there is no obligation for an individual to provide it with personal information. However, if an individual chooses not to provide Aussiefast Transport Solutions with personal details, it may not be able to provide the individual with a full range of services or may reduce the ability of directly servicing the individual’s organisation.

Access Rights and Contact Details

The Privacy Act 1988 provides the right to access personal information held by Aussiefast Transport Solutions. If the information is inaccurate, a request can be made to correct it.

Aussiefast Transport Solutions reserves the right to charge a nominal fee if required for the retrieval of information requested.

Further information can be obtained by contacting Aussiefast Transport Solutions nominated privacy officer. A copy of the Australian Privacy Principles can be accessed at Read the Australian Privacy Principles – Home (oaic.gov.au)

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